Super Admin Operations
Super admin is the platform-operator surface for Faberiq. It is separate from normal workspace administration and is only visible to platform staff.
Main Capabilities
Super admins can:
- view organization-level usage
- inspect credit balances and consumption
- create promo codes in bulk
- respond to customer support cases
- permanently nuke organizations
Overview Dashboard
The super-admin overview aggregates:
- the number of organizations
- the number of users
- credits remaining across organizations
- credits consumed across organizations
- Stripe and customer linkage visibility
This is the operational control plane for platform support and revenue operations.
Promo Codes
Super admins can create batches of promo codes with:
- a count
- a credit amount
- a prefix
- maximum redemptions
- an optional expiry
Workspaces redeem the codes on their Billing & Credits page, where the value lands in the coupon bucket. This is useful for:
- campaigns
- onboarding
- recovery credits
- manual goodwill adjustments
Support Case Management
Super admins can:
- list support cases across organizations
- filter by organization, project, and status
- open a case thread
- reply into the thread
- update the case status
Replies can also trigger outbound customer notification emails.
Organization Nuke
This is the highest-risk operation in the platform.
Required confirmations:
- The exact phrase:
NUKE ACCOUNT - The exact organization id
The nuke flow performs the same full tenant teardown as workspace self-deletion and writes a deletion archive record. See Account Deletion and Data Nuke for exactly what is removed and preserved.
When to Use the Super Admin Nuke
Appropriate cases include:
- fraud or abuse
- an explicit customer teardown request handled by platform staff
- test tenant cleanup
- legal or security-driven removal
This action should not be used for normal project resets. Use project deletion or workspace self-service deletion for routine cases.