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Quickstart

This walkthrough takes you from nothing to a working AI front desk: an agent that answers questions from your documents on a real chat channel. Plan for about 20 to 30 minutes.

You will:

  1. Create an account and workspace.
  2. Pick a project.
  3. Connect a chat channel (Telegram is the fastest).
  4. Upload a document to the knowledge base.
  5. Build the front-desk workflow (from a recipe or with the wizard).
  6. Test it in Chat/Cowork.
  7. Message the bot on the real channel.

1. Create your account​

  1. Open studio.faberiq.ai and choose to create an account.
  2. Either register with your email and a password, or click Continue with Google.
  3. If you registered with email, check your inbox for a verification code and enter it on the verify page, then sign in.

On your first sign-in, Faberiq automatically creates your workspace: an organization named after you, a starter project named Portal, and 1,000 trial credits to run on. You are the organization's admin. See How Faberiq is organized for what all of that means.

2. Pick or create a project​

Everything you build lives in a project. The starter Portal project works fine for this walkthrough.

If you prefer a dedicated project:

  1. Click the project selector in the top bar.
  2. Click New project and give it a name, for example "Front desk".
  3. Make sure it is the selected project before you continue. Workflows, connectors, and knowledge bases you create belong to whichever project is active.
tip

On a brand-new account with no projects, the Workflow page opens a setup wizard automatically that starts with a "Create your first project" step. If you see it, you can do this step (and most of the rest of this walkthrough) inside the wizard.

3. Connect your first channel​

Channels are configured as connectors. Telegram is the fastest to set up because it needs only a bot token, no business verification.

  1. In the sidebar, open Workflow (under System Setup).
  2. Click the Connectors tab in the tab strip.
  3. Add a Telegram connector and paste in your bot token.

Follow the Telegram guide for the full steps, including creating the bot with Telegram's BotFather and testing the connection. If you would rather use Instagram or Messenger, see Meta Business; for WhatsApp, see WhatsApp.

You can also skip this step for now: the workflow wizard in step 5 walks you through connecting each channel it needs.

4. Add knowledge​

Your agent answers from documents you upload.

  1. In the sidebar, open Knowledge Base (under Workspace).
  2. Your project has a default knowledge base; select it (or create one with New knowledge base).
  3. Click Add document and upload a file, or drag and drop files onto the page. Good first uploads: an FAQ, a price list, a services overview, booking policies.
  4. Wait for the document's status badge to reach indexed. Documents move through uploaded, indexing, and indexed (or failed if parsing did not work). Only indexed documents are searchable.

Folders are optional at this stage. Public indexed folders are searched automatically; private folders are for customer-specific material. Details are in Knowledge Base.

5. Build the front-desk workflow​

There are two ways to get a working front desk. Both end in the same place: a workflow whose agent answers from your knowledge base and replies on your connected channels.

Option A: install the AI Front Desk recipe​

  1. Open Workflow in the sidebar. The page lands on the Workflow recipes tab.
  2. In the Recipe Gallery, find AI Front Desk (use the search box if needed).
  3. Click Create on the card.

Faberiq creates the workflow and opens the setup wizard to bind everything the recipe needs. The recipe's default channel is Instagram DMs, and it also uses Google Calendar (booking) and Square (quotes and invoices). In the wizard, connect the connectors you have and skip the ones you do not; you can add Telegram or other channels later. See Recipes for how recipes work.

tip

Want the whole front office at once? The Faberiq starter bundle at the top of the recipe gallery installs the AI Front Desk, a daily Follow-up Agent, and the signup paperwork tasks (intake, NDA, Terms & Conditions) in one click, and wires the org defaults for you. See Starter bundles.

Option B: build it with the wizard​

The wizard builds the same kind of front-desk workflow from checkboxes, so you choose the channels and tools yourself.

  1. Open Workflow and click the Workflow tab in the tab strip to enter the designer. On a fresh project with no workflows, the wizard opens by itself; otherwise click the Wizard button at the top right of the designer.
  2. On the "Set up your front desk" screen, keep or edit the generated workflow name.
  3. Under Channels, check the channels customers can reach you on (for this walkthrough, Telegram). Every checked channel becomes an entry point, and each card shows whether that channel is already connected or "Needs setup in the next steps".
  4. Under Tools, check what the agent may do. Knowledge base search is preselected; add Book appointments and Quotes & invoices only if you plan to connect Google Calendar and Square.
  5. Click Build workflow.
  6. Review the generated workflow on the preview screen, then continue.
  7. If your project has no knowledge base yet, the wizard includes a knowledge base step where you create one and upload a starter document.
  8. The wizard then walks through one screen per connector: pick an existing connector or create and authenticate a new one. Connect Telegram here if you skipped step 3.
  9. Finish on the review screen, then Save workflow in the designer.

Either way, you now have a workflow in your project. Open its Edit Workflow dialog and check Default workflow for this project so chat picks it up automatically.

6. Test it in Chat/Cowork​

  1. In the sidebar, open Chat/Cowork (under Workspace).
  2. Type a question your uploaded document can answer and press Enter.

Chat uses your project's default workflow when you have not selected one. To be explicit, click New chat (in the history panel, or the round plus button at the top right), pick your workflow in the "Set chat context" dialog, and click Start chat.

The reply should be grounded in your document; click the Sources pill under the answer to see which files and tools it used. If Google Calendar and Square are connected and the agent has those tools, you can also give real commands here, such as "book a 30 minute intro call tomorrow at 2pm" or "send a quote for $150". The Chat / Cowork page covers everything on this screen.

7. Message the bot on the real channel​

Now leave the studio and act like a customer:

  1. Open Telegram and find your bot by its username.
  2. Send it a message, for example a question from your FAQ.
  3. The bot answers in Telegram, using the same workflow you just tested.

Each incoming message enters the workflow through the channel's entry point, and the agent replies on the channel the message came from.

Where to go from here​