Connectors
Connectors link your Faberiq workspace to the outside services your business already uses: messaging apps, calendars, spreadsheets, payment providers, and more. Once a service is connected, your workflows can receive messages from it, reply on it, and act on it (create a calendar event, send an invoice, append a spreadsheet row).
Where to Connect
Open Workflow in the left navigation, then click the Connectors tab (the direct URL is /workflow?tab=connectors). This is the single place to browse the catalogue, connect a service, and manage existing connections.
The page has two sections:
- My Connections: the connectors you have already created, each with a status badge. A green connected badge means the connection is live. Hover a card to configure or delete it.
- The catalogue: every available connector, searchable and filterable by category.
Connectors belong to a project, so make sure the correct project is active before you connect.
Older links to a standalone Connectors page redirect to the Connectors tab automatically. The Integrations tab under API & Integrations is different: it is for embedding your chatbot on external websites, covered in API and Integrations.
The Setup Wizard
Every connector is set up through the same three steps:
- Name: give this connection a name, for example "Main Instagram" or "Bookings calendar". You can connect the same provider more than once under different names.
- Configure: enter credentials or sign in with the provider. This step also shows any URLs you might need to copy into a provider console, each with a Copy button.
- Skills: choose what the connector is allowed to do in workflows. Each skill is a specific capability, such as "Receive messages" or "Create calendar event". You can disable skills you do not want workflows to use.
Two Ways to Authenticate
Connectors use one of two auth styles. The Configure step adapts automatically:
- OAuth (sign in with the provider): you click Continue, a popup opens on the provider's own login page (Google, Facebook, Square, Stripe, Slack, or Reddit), you approve the requested permissions, and the popup closes. Faberiq stores and refreshes the resulting tokens for you. You never see or paste a token.
- Token or fields (manual): you paste credentials into the dialog, such as a bot token or an API key. The dialog tells you exactly which fields are required. Secret fields are write-only: after saving they display as blank, and leaving them blank on a later edit keeps the stored value.
Channels vs. Tools
Connectors play two different roles in a workflow:
- A channel both receives and sends messages: Telegram, WhatsApp, Instagram Messenger, Facebook Messenger, Slack, Gmail, Twilio SMS. Checking a channel in Workflow Settings makes it an entry point for the workflow: a customer message on that channel starts the workflow, and the agent replies on the same channel the customer used.
- A tool is something the agent uses while it works: Google Calendar to book an appointment, Square to send a quote, Google Sheets to append a row. Tools never start a workflow; the agent calls them mid-conversation when they are needed.
Some connectors are one or the other, and a few (such as Google Sheets) can act as a data trigger, a write step, or an agent tool depending on how you wire them. See Workflows and Agents for how entry points and tools fit into the execution graph.
Webhooks Are Handled for You
Channels work by webhook: the provider pushes each incoming message to Faberiq. You do not need to run any infrastructure for this.
- For Telegram, Faberiq registers the webhook with Telegram automatically when you save the connector.
- For Meta channels (Instagram, Messenger, WhatsApp), Faberiq subscribes your Page or WhatsApp account to its Meta app right after you complete the OAuth sign-in.
- For a few providers (Stripe, and Slack in the manual setup path), the dialog shows a URL to paste into the provider's console, with instructions next to the field.
Disconnecting and Deleting
On a connector card in My Connections:
- Disconnect revokes the live connection but keeps the connector and its configuration, so you can reconnect later without redoing setup.
- Delete (the trash icon) removes the connector entirely. Workflows that referenced it stop receiving and sending on it. For Telegram, deleting also removes the webhook from your bot.
Connector Catalogue
All connectors currently in the catalogue. Detailed step-by-step guides exist for the most common ones.
| Connector | Category | Auth | What it does |
|---|---|---|---|
| Telegram | Messaging | Bot token | Connect a Telegram bot via webhook for real-time replies. |
| WhatsApp Business | Messaging | OAuth (Meta) | Automate WhatsApp conversations. |
| Facebook Messenger | Messaging | OAuth (Meta) | Reply to Messenger conversations from your business Page. |
| Instagram Messenger | Messaging | OAuth (Meta) | Engage customers in Instagram DMs. |
| Slack | Messaging | OAuth (Slack) | Bring team chat into the AI workflow. |
| Twilio SMS | Messaging | Account SID + auth token | Send and receive SMS through your workflows. |
| Gmail | OAuth (Google) | Handle inbound email threads and send replies. | |
| Microsoft 365 | Tenant + client credentials | Connect Outlook and Microsoft mailboxes. | |
| Google Calendar | Calendar | OAuth (Google) | Sync calendars and booking availability; create real events. |
| Microsoft Calendar | Calendar | Tenant + client credentials | Sync Outlook calendars and events. |
| Calendly | Calendar | API key | Sync booking links and scheduled meetings. |
| Square Appointments | Calendar | Access token | Sync appointments and availability from Square. |
| Square | Payments | OAuth (Square) | Send quotes and invoices and collect payments through Square's hosted pay page. |
| Stripe | Payments | OAuth (Stripe) | Connect your own Stripe account to sell and collect payments. |
| PayPal | Payments | Client credentials | Track payments and invoices. |
| Coinbase | Payments | API key + secret | Sync balances and transaction alerts. |
| Google Sheets | Data | OAuth (Google) | Read and write tabular data in your Google Drive sheets. |
| Airtable | Data | API key | Sync records and enrich workflow data. |
| Database | Data | Connection string | Connect to external databases for data queries. |
| OpenTable | Data | API key | Connect reservations and guest details. |
| Financial Market Prep | Data | API key | Market data access through Financial Modeling Prep. |
| Facebook Page | Social | OAuth (Meta) | Respond to Facebook Page post comments with AI. |
| Instagram Business | Social | OAuth (Meta) | Respond to Instagram Business DMs and post comments with AI. |
| Google Reviews | Social | OAuth (Google) | Read and reply to Google Business Profile reviews. |
| LinkedIn Page | Social | Client credentials | Engage LinkedIn Page conversations. |
| Social | OAuth (Reddit) | Monitor subreddit threads and post AI replies. | |
| TikTok | Social | Client key + token | Connect TikTok business inbox and comments. |
| Shopify | Commerce | Store domain + token | Connect store orders, customers, and inventory. |
| Twilio Phone | Voice | Account SID + auth token | Route phone calls into your workflow orchestration. |
| Confluence | Tools | Site + API token | Create and find pages in Atlassian Confluence Cloud. |
| Tavily | Tools | API key | Real-time web search and page extraction built for AI agents. |
The gallery also includes three studio built-ins that are not external services: MCP Server (let agents call tools on a Model Context Protocol endpoint you trust), HTTPS Listener (a secure URL that external systems can call to trigger a workflow, bound to one of your API tokens), and External API (push workflow output to another system). The HTTPS Listener is documented in API and Integrations.
Related Pages
- Workflows and Agents: how channels become entry points and tools attach to agents.
- API and Integrations: API tokens, HTTPS listeners, and the embeddable chat widget.
- Billing and Credits: what connector activity costs in credits.