What is Faberiq
Faberiq is an AI operations platform for business operators. You use it to put an AI agent to work for your business: answering customers on chat channels, booking appointments on your calendar, sending quotes and invoices, filing notes, and running scheduled jobs, all grounded in documents you upload.
Faberiq has two faces:
- The studio is the dashboard where you (the operator) build and run everything. You upload knowledge, create workflows, connect channels like Telegram and Instagram, chat with your own agents, and manage your customers. The studio lives at studio.faberiq.ai.
- The customer portal is a separate, white-label site for your own customers. It carries your branding and can run on your own domain. Your customers sign in there to chat with the workflows you assign to them and to complete onboarding tasks you publish. They never see the studio.
You do not need to write code to use Faberiq. Workflows can be installed from ready-made recipes or assembled with a guided wizard, and every integration is configured through the studio interface. There is also a full REST API when you do want to integrate programmatically.
How a typical setup works
- You sign up and get a workspace (your organization) with a starter project and trial credits.
- You upload your business documents (FAQs, price lists, policies) to the knowledge base.
- You create a workflow, either from a recipe such as AI Front Desk or with the setup wizard. The workflow defines an agent: its personality, its goal, and the tools it may use.
- You connect channels and services: Telegram or Instagram for conversations, Google Calendar for bookings, Square for quotes and invoices.
- You test the agent in the studio's Chat/Cowork page, then let real customers message it on the connected channels.
The Quickstart walks through this end to end.
Feature map
Get started
How Faberiq is organized explains the building blocks: your organization (the workspace and billing boundary), projects (which isolate workflows, connectors, and knowledge bases from each other), member roles (admin, developer, standard, customer), how the studio and the customer portal differ, and how sign-in works.
Quickstart is the zero-to-running walkthrough: create an account, connect a channel, upload a document, build the AI Front Desk workflow, test it in chat, and message the bot on the real channel.
Build and run agents
Workflows are the heart of Faberiq. A workflow is an executable graph of states: entry points that receive messages or API calls, an agent state that thinks and acts, and success or failure exits. The Workflow page includes a visual designer, an AI builder you can instruct in plain language, a guided wizard, and YAML export and import. Each project can mark one workflow as its default.
Recipes are ready-made workflow templates you install with one click from the Workflow page. The gallery includes channel bots, research assistants, and the flagship AI Front Desk recipe, which answers customers, converts leads, books appointments, and sends Square quotes. The Faberiq starter bundle at the top of the gallery installs a complete front office in one click: the front desk, a daily follow-up agent, and the signup paperwork tasks.
Agent tools are the actions an agent can take during a conversation: searching the knowledge base, running deep research, looking up and creating customers, booking calendar appointments, creating Square quotes and invoices, checking payment status, and filing notes back into the knowledge base. This page lists every tool, what it needs, and how to enable it.
Chat / Cowork is the studio chat surface where you talk to your own workflows. You pick a workflow, entry point, knowledge bases, and folders per session, review the sources behind each answer, and issue real commands: with the right connectors attached, the agent books actual Google Calendar appointments and creates actual Square quotes and invoices from chat.
Knowledge and data
Knowledge Base is where your documents live. Upload PDFs, images, and text files into knowledge bases and folders; Faberiq parses and indexes them so agents can search and cite them. Folders can be public or private and can be excluded from indexing, which is how you keep customer-specific material out of general retrieval.
Collections are structured data tables (registries of records with keys, history, and retention rules) that workflows read and write. Unlike knowledge bases, collections are shared across every project in your organization, so one project can ingest data that another project reads.
Customers and the portal
Customer Management is the studio's home for the people your agents talk to. It tracks leads and their conversations, customer profiles and their journey (lead, customer, booked, quoted, paid, completed), a calendar of appointments, and your Square quotes and invoices.
Customer Portal covers the white-label site your customers use: how customers sign up, how branding and custom domains work, how you assign workflows and onboarding tasks to customers, and how portal plans connect to your own payment accounts.
Connect your systems
Connectors are the integrations that link Faberiq to outside services. They are configured on the Workflow page's Connectors tab and provide both entry points (a Telegram message starts a workflow) and tools (the agent creates a calendar event). Step-by-step guides:
| Guide | What it connects |
|---|---|
| Telegram | A Telegram bot as a chat channel. The fastest channel to set up. |
| Meta Business | Facebook Messenger and Instagram DMs. |
| WhatsApp Business messaging. | |
| Google Calendar | Real appointment booking with customer invitations. |
| Square | Quotes and invoices with hosted payment links. |
| Google Sheets | Spreadsheets as a data source for workflows. |
API & Integrations documents the programmatic surface: personal API tokens, invoking workflow entry points over HTTPS, the embeddable chat, and conversation APIs, so external systems can trigger and consume your workflows.
Administration
Billing & Credits explains how usage is metered in credits, what the trial grant covers, how to add payment methods and top up, and how automatic top-ups work.
Account Deletion describes how a workspace admin permanently deletes an organization and all of its data.
Super Admin covers the platform operations console available to Faberiq platform operators: organization oversight, promo codes, and support case triage. Most users never need this page.
Where to go next
- New to Faberiq? Read How Faberiq is organized, then follow the Quickstart.
- Ready to build? Start with Recipes and Workflows.
- Something not working? Open the in-product Support page (under Help & Documentation in the sidebar) to file a support case.